An LG washer displaying the UE or uE error code means that the load in the washer is unbalanced. In most cases, the issue can be fixed by adjusting the load or by leveling the washer. However, if the error persists, it may mean that there is a faulty part that needs to be replaced.
When the uE error code is displayed, it means that the washer is trying to resolve the issue. The washer will fill with water to try to balance the load. It will then drain and try to spin again. The washer should repeat this process three times. If it cannot resolve the issue, the error code will switch from uE to UE, which means that the washer cannot balance the load and the issue requires assistance.
Follow the solutions below to fix the issue and clear the UE error code.
Contents
Why does my washer keep popping up the code UE?
If the unit is displaying a ‘UE’ error code, it means your laundry is unbalanced. First, check whether the load is too small.
How do I force my LG True Balance washer to drain?
Select Yes or No – to continue
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Using the wrong detergent or too much of the right detergent can cause the unit not to drain completely or for the clothes to feel whether after the load. Using the wrong detergent or too much HE detergent causes excess of suds. The unit will try to get rid of some of the excess of suds by adding time to the cycle, up to 2 hrs, During this time more water will be brought into the unit to try and remove the excess of suds. If the unit is unable to get rid of it, the cycle will stop. As a result the clothes will feel wet and the inside of the unit will have more water than usual. Next Step
- Move the unit to sturdy floor.
- If unable to move to sturdy floor, reduce spin speeds.
Next Step
| Drain Pan | Foreign Object |
|---|---|
Yes No
- Large items such as sheets, blankets, mattress pads, etc.
- Small loads or single items
- Bulky items such as rugs, pillows, stuffed animals, etc.
In this case, use a lower spin speed or add additional items to balance the load. Next Step
| Step | Description | Picture |
|---|---|---|
| 1 | Press the POWER button to turn the washing machine off and remove the plug from the outlet. | |
| 2 | Locate the service panel on the bottom-left corner of the unit and open it. | |
| 3 | Unclip the drain hose and remove the plug from the drain hose to drain the water remaining inside the wash tub. Note: Do not pull the hose to far out, as it will kink the hose and prevent the water from draining out. | |
| 4 | Drain the excess water into a short bucket or shallow pan. Note: The amount of water will vary according to when in the cycle the issue occurred. | |
| 5 | After all the remaining water has drained from the drain hose, twist the pump filter counterclockwise to remove from the washer. | |
| 6 | Clean the pump filter and filter opening with a soft-bristled brush and warm water. | |
| 7 | Place the cap back into the drain hose and reattach the hose to the washer. | |
| 8 | Insert the drain pump filter back into the washing machine, making sure it is inserted securely. Close the drain pump filter cover. |
Once finished, proceed to the next step. Next Step
- Press the POWER button to turn the washer on.
- Press the RINSE & SPIN button.
- Press the START/PAUSE button.
- Wait for the washer to fill and begin the rinse agitation.
- Press the START/PAUSE button to pause the cycle, then press the POWER button to turn the washer off.
- Press the POWER button to turn the washer back on.
- Press the SPIN SPEED button to select a high spin speed. This will perform a spin only cycle.
- Press the START/PAUSE button.
The washer will begin to drain the water from the washer and will begin spinning. Does the unit drain and spin? Does not drain Drains but does NOT Spin Drains and Spins
- Unbalanced loads occur when the weight of the load is not distributed evenly across the surface of the drum. The unit will attempt to re-balance the load, but if unable to it may reduce to the spin speed automatically to prevent unnecessary vibrations. This will result in the clothes being more wet than normal.
- Some cycles have lower RPM than others, such as the delicates cycle and the bulky/large cycle. On most cycles, the spin speed can be adjusted to a lower spin speed.
- Excessive suds may prevent the unit from rinsing well, preventing a proper spin and leaving a residue in the clothes that will make the feel more wet. It will also prevent proper draining.
How do you balance a washing machine?
HOW DO I STABILIZE MY WASHING MACHINE? – To stabilize your washer, adjust the leveling legs on the washer itself or washer pedestal. With an adjustable wrench, turn the legs to lower or raise them. Level it front to back, then side to side. Check your work with a level.
Why won t my washing machine spin off balance?
Why a Washing Machine Keeps Going Out of Balance January 14, 2019 When any appliance is making a loud noise, it is never a good sign. If your washing machine is reaching its spin cycle and that is manifesting in it making loud banging noise, then it is likely that the machine is out of balance in some way.
- When this happens, the tub of the washer will begin to bang against the sides of the washer, creating the noise.
- As you suspect, this isn’t good for the washer overall and needs to be repaired,
- If the washer is not making this banging noise every load, but rather just sometimes, you should stop it when it does happen.
It is likely that the clothes are simply unbalanced. You can redistribute the wet laundry so it is evenly distributed and start the spin cycle again. However, if you have a front-load washer, this issue can’t happen. If the issue is happening every time in your top-load washer, it means something more serious is wrong.
The most likely culprit is the suspension rods. These rods help to limit the amount of side to side and front to back movement that happens when a washer enters the spin cycle. As these rods age, they no longer work as intended and need to be replaced. Unfortunately, this is a very involved repair. It often will require to take your washer almost completely apart in order to replace the appropriate parts.
As there are often multiple suspension rods, it is also usually best to replace all of them instead of just a single worn one. While there are many washer repairs you can make yourself, replacing the suspension rods in your washer is a job best left to the professionals.
Why is my washer unbalanced and won’t spin?
Suspension Springs – Suspension springs are used in both top-load and front-load washers to reduce vibrations and ensure the washer works correctly. If the suspension springs become loose or wear out, the washer can become unbalanced. Suspension springs can be located either beneath the tub or above the tub, where they hold the tub above the base.
How do you rebalance a washing machine load?
How to Load a High-Efficiency Top Load Washer – High-efficiency top load washers use much less water than a standard top load washer. To help move the clothes through the lower water levels, they have a drum rotating around a horizontal axis or wash plate rather than a center agitator.
- Follow the same steps for loading detergent and other laundry products as with a standard top load washer,
- Select the cycle and water temperature and then load the clothes.
- The key step in loading to not pile all the clothes or linens in the center.
- Evenly distribute the dirty clothes around the edges of the wash plate.
This will help balance the load, allow the clothes to move around evenly and give you the best cleaning results. And, never overload the washer with too many garments. If you are cramming down the fabrics, you’ve added too many.
Why is my LG washer spinning but not draining?
#1. Unbalanced Load – One of the most common reasons your LG washer won’t drain often results from an unbalanced load. Washing a large or heavy item can cause it to settle on one side of the washer drum. When this happens your LG washer won’t drain or spin properly and water will be left behind.
Why does my LG washer keep going off balance?
LG Washer – What is a Top Load Washing Machine UE/Ub Error Code? | LG USA Support
- Troubleshooting
- Laundry Accessories, Washer Dryer Combos, Washers
- 04/26/2023
The uE/UE/Ub code indicates that the washer is attempting to balance the load, which may be the result of the unit not being leveled correctly or the load itself. This code can be easily resolved without the need of a technician. When the uE/UE displays on the screen, the unit will fill with water in order to agitate and separate the items, then drain and try to spin again.
- For the Ub/uE/UE Error Codes
- Try This
- To determine if the unit is operating correctly, we suggest that you perform a RINSE AND SPIN cycle with nothing in the drum as shown in the troubleshooting steps below.
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- Empty the drum completely.
- Power the unit on.
- Select the RINSE AND SPIN cycle.
- Press start,
This cycle will take about 20 minutes. Does the error display on the display screen?
- If the uE or UE or Ub error displays again, the unit is not working properly; it requires a repair service. Please visit our page.
- The unit does NOT require a repair service. Three important factors triggers the uE/UE/Ub error. They are leveling, uneven load type and distribution, and the selected washing cycle, Check each of these factors starting from leveling.
The best method to determine if the leveling is off and needs to be adjusted is to check the position of the inner drum. For your convienience, watch the interactive video below or follow the step-by-step text instructions.A. Inspect the drum. Open the lid and look inside.
Check the plastic guard around the drum to see if it is exposed more on one side than another. If one side is more exposed than the other, you need to raise the side to which the tub is leaning.B. Raise or lower the legs. Now turn the bolts clockwise to raise the washer, or counterclockwise to lower it.
Do it until the tub is centered. Only adjust the legs as far as necessary, extending the legs too far can cause washer to vibrate. C. Inspect tub level. Open the lid to see if the tub is centered and not tilted to one side. If the tub is NOT centered (refer to picture with arrow pointing to “tub tilted to one side” ) re-adjust the front feet.
- D.
- Run a test load.
- Getting it exactly level can be tricky, so run the washer with a test load just to make sure.
- Place around six pounds of laundry in the washer.
- Press POWER, select RINSE & SPIN, and press START/PAUSE.
- When it starts running, check to see if it rocks or vibrates during the spin cycle.
- If it does, repeat the procedure starting from
E. Slippery floor Some floor surfaces are too slippery to keep your washer from moving on the floor during unbalanced loads. If this is the case in your laundry room, we suggest you to install non-skin pads to prevent the washer from moving. Certain load types may not distribute the weight of the load evenly, resulting in an unbalanced load and the uE/UE/Ub code.
- SMALL LOADS : Because of the drum size, small loads will not distribute evenly around the drum causing an unbalance during the spin. Add items to help balance the weight of the load or reduce the spin speed to help prevent the unbalance.
- SINGLE, BULKY ITEMS : Items such as pillows and rugs will cause an unbalanced load due to the weight being concentrated in one area of the drum. In this case, add a few items to balance the load.
- LARGE ITEMS : If this happens when washing bed sheets, blankets, or other large items, they may be tangled up causing the unbalanced load. In this case, manually redistribute the load to even out the weight distribution. It may also be necessary to reduce the spin speed.
Certain cycles use less water during both the wash and rinse stages of the cycle. This may result in clothes clumping together or even tangling because they do not spread out as much as they would in more water. In these cases, unbalanced loads will occur.
- Reduce the spin speed.
- Try using a different cycle, such as “PERM PRESS/CASUAL”, which uses more water and a deep tub rinse, so the load is more spread out in the drum.
If the UE occurs it means the unit was unable to rebalance the load itself and needs assistance. MANUALLY REDISTRIBUTE THE LOAD. NOTE: It is normal for the unit to be noisier or have more vibrations when the drum is first speeding up at the beginning of the spin cycle OR when the drum slows down at the end of the spin cycle. This does not indicate an issue with the unit. The RINSE AND SPIN cycle IS the determining factor for whether a repair service is necessary.
* Required question : LG Washer – What is a Top Load Washing Machine UE/Ub Error Code? | LG USA Support
Why is my LG washing machine not draining and spinning?
Blocked Drain Pump – If your drain pump is blocked, it can cause your LG washer not draining properly. If your washer smells bad, it may also be due to a drain pump blockage. To check for a blockage: Unplug your washer and remove the drain hose from the back of the machine.
Can an unbalanced washing machine cause damage?
An off-balance washing machine can be frighteningly noisy. At best, a thumping and jumping machine is a nuisance, but at worst, an unbalanced machine can cause itself serious damage as it spins.
How much does it cost to fix an unbalanced washer?
Washing machine repair costs by part – If you know what component in your washer is malfunctioning, you may be able to order a replacement part yourself. However, diagnosis is often best left to professionals because there could be more than one faulty part.
| Part | Cost range |
|---|---|
| Bearings | $20 – $50 |
| Belt | $14 – $45 |
| Control panel | $125 – $300 |
| Coupling | $10 – $25 |
| Door | $150 – $200 |
| Door lock | $20 – $80 |
| Drain hose | $20 – $50 |
| Drum | $200 – $300 |
| Gasket | $20 – $30 |
| Inlet valve | $20 – $50 |
| Lid switch | $11 – $50 |
| Pressure switch | $30 – $90 |
| Pump | $50 – $200 |
| Timer | $100 – $200 |
| Transmission | $150 – $300 |
Why does my LG washing machine shake violently?
Vibrations – Front Load Washer | LG USA Support
- Troubleshooting
- Dryers, Laundry Accessories, Washer Dryer Combos, Washers
- 04/27/2021
Your LG front load washing machine is designed to operate quietly on any stable level floor in your house. There are some instances in which your washer may vibrate excessively. The video below explains a quick overview of vibrations in front load washers, and how you can fix the issue immediately.
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- Is the washing machine brand new (less than 30 days)?
- Recently installed brand new washers are not expected to have vibrations except there is an installation issue. If you are not convinced about the proper installation of your machine, watch this new washer installation video below. Are the shipping bolts removed?
- Does vibration occur on every load or certain Loads?
- Does the washer rock back and forth when you use your hand to push it gently?
- You need to remove the shipping bolts. If the four shipping bolts of your machine are still attached to the back of the washer, they will cause a loud noise and vibration during the operation of the machine; which can lead to a permanent damage of the washer. To remove the four shipping bolts, visit the shake test section of this article below.
- This may be as a result of an unbalanced load caused by the types of fabric you mixed during the washing cycle. The unbalanced weight distribution of the load can cause this shaking or vibration. It is common in large/bulky items such as bedding (sheets, blankets), and rugs. To fix this:
- Manually redistribute load, or add a few similar items to balance the load.
- Lower the spin speed on large/bulky items and rugs.
- If the machine is tilting when you push it lightly, this indicates that the machine may not be leveled properly, that is why the machine is vibrating during the washing cycle.
- Is the washer installed on a 2nd story floor?
- When a machine is installed on a 2nd story floor, the floor may not be sturdy enough to handle the effect of the washing cycle on the floor.
- You may need to adjust the leveling of the machine to reduce vibration of the machine.
- If possible, move the unit to a sturdy floor.
- Get some rubber cups for washing machine’s feet, or some anti-vibration pads such as KE shake away vibration insulation pads that may help reduce the vibration.
- What kind of floor is the machine installed on?
- For tile or hardwood, some vibrations will be normal. A typical example of this normal occurrence is; when your machine only vibrates at the peak of its spin, or when the spin is reducing at the end of a washing cycle. Get some anti-vibration pads, or KE shake away vibration insulation pads, they could help reduce the vibration, and they are available for purchase at your local stores.
- On concrete, most problem is attributed to leveling, visit our leveling segment of this content. If the vibration persists, get some anti-vibration pads, or KE shake away vibration insulation pads, they could help reduce the vibration, and they are available for purchase at your local stores.
The first step is to look closely at your washing machine for items such as a wrench, foam, drain pan or other shipping materials that may be hiding under your machine. If there is nothing hiding around your machine, let’s conduct a SHAKE TEST. What is a shake test? We want to shake the drum of your washer gently, to test if the 4 shipping bolts placed at the back of your washer from the factory were removed during the installation of your machine.
- Open the door of your washer.
- Pull the inner tub back and forth to see if there’s any movement on the drum.
- Conclusion:
- If the inner tub of your machine does not shake or wobble as you pull back and forth, it simply means the 4 shipping bolts of your machine are still attached to the back of the washer, this can cause a loud noise and vibration during the operation of the machine.
- How to remove the four shipping bolts:
- Locate the four shipping bolts as shown in the image below, the rotating red circle indicates the location of the bolts at the back of your washer.
- If the shipping bolts are not removed, use the supplied wrench to remove the bolts.
- After removing the shipping bolts, store them in a safe place. The shipping bolts will be used again if you need to transport your washer from one location to another.
Note: You need to remove four shipping bolts. Don’t leave any bolt hanging at the back of your machine. Often, front load washers may appear balanced and leveled, but it may still require a little fine-tuning to minimize vibrations.
- Check if the washing machine is properly leveled. Two primary ways to check if the machine is leveled:
- First option: Use a level to check if the machine is properly leveled from front to back; and side to side.
- Second option: Place your hands on diagonal corners of the washing machine, and attempt to rock the washer.
- After verifying that the washer is not leveled with these two methods, we want to fine-tune the leveling feet.
- Place 3-4 bath towels in the washing machine, and start a RINSE AND SPIN CYCLE,
- Once the unit reaches the spin cycle and begins to vibrate, push down on each corner of the machine. If pushing on one of the corners stops the vibration, then that is the foot that needs adjustment.
- Adjust the leveling foot. To adjust the leveling foot, it is not necessary to pause the washer. By making the adjustments while the vibration occurs, you should be able to identify when the adjustment has corrected the issue because the vibration will cease. How to properly level your machine:
- To start, make sure the lock nut is loose by turning it clockwise.
- Adjust the leveling foot by turning the foot clockwise to extend it. Make small turns, a quarter turn at a time, to prevent over extending the foot. Keep turning gradually until the foot makes a firm contact with the floor and the vibration stops.
- Tighten the locknut to prevent the foot from self-adjusting on the next cycle by turning the locknut counter-clockwise.
NOTE: If the unit requires any small adjustments, the unit will vibrate.
NOTE: Over time, it is possible for this tightening to loosen, causing the foot to adjust slightly. For this reason, it may be necessary to re-level your front load washing machine periodically. Some floor surfaces are too slippery to keep your washer from moving on the floor during unbalanced loads.
- If this is the case in your laundry room, we suggest you install non-skid pads to prevent the washer from moving.
- For tile and hardwood, some vibrations are normal.
- A typical example of this normal occurrence is; when your machine only vibrates at the peak of its spin, or when the spin is reducing at the end of a washing cycle.
To test for this sort of normal vibrations:
- Test the machine with 4-6 damp towels or 8-12 pounds of clothing; and then set the machine to a high spin.
- Once the drum reaches its maximum spin speed, and the machine begins to vibrate, press down each corner of the washer to discover which corner of the washer reduces or stops this vibration.
- If pressing down one of the corners reduces or stops the vibration, it simply means that the corner of the machine is not properly leveled. You will need to adjust the level of that corner. Watch the main video above this section or proceed to our leveling segment of this article to see how to adjust the feet of your washing machine.
If this does not solve the problem, we recommend that you try the following solutions:
- Move the washing machine to a sturdy floor.
- Get some anti-vibration pads, or KE shake away vibration insulation pads, they could help reduce the vibration, and they are available for purchase from your local stores.
* Required question : Vibrations – Front Load Washer | LG USA Support
Do washing machines need to be rebalanced?
How to Balance a Washer That Vibrates Excessively If your washer has started making loud noises and vibrating excessively during the washer cycle, it can be a sign that something is wrong. However, both these symptoms can also be caused by something much simpler – an out of balance washing machine.
Typically, if you have a shaking washing machine, so much so that it may even walk itself out of its spot with the motion, it is more than likely your machine is out of balance. This can be caused by several issues, but each of them easy for a homeowner to fix and may not always be needed for repair.
If your washing machine only manifests this issue sometimes, then it is most likely a clothing distribution issue. Some items, though they seem equal in weight, are vastly unequal when wet. For example, towels and sheets feel similar when dry, but towels absorb vastly more water and become much heavier.
If four towels are sitting on one side of the washer and a set of sheets on the other, it will cause the machine to become unbalanced during the spin cycle. Furthermore, if you overfill the washer, it doesn’t give much room for the clothing to move around during the wash cycle. It not only results in poorly washed clothing, but it often throws the washer out of balance when it reaches the spin cycle.
The only real fix for this is to stop the washer during the spin cycle and redistribute the clothing for more balance. You may even wish to remove some items for the room. It may be tempting to just let the cycle run, but every time your machine is allowed to run off balance, it is causing wear and even potential damage.
- Everything needs to work harder when a washing machine runs unbalanced.
- If an unbalanced washing machine happens almost every single load of laundry, your issue is not how the clothing is distributed, but rather the level of the machine.
- If your machine is just slightly off level it can affect how clothing settles and throws a machine out of balance.
However, while you may worry that your floor is not level, it doesn’t mean you have to level it. By placing a level on top of the machine, you can adjust the feet of the washer, not the actual floor, to make the machine level. This means that even if the floor itself is not level, you can compensate by adjusting the machine feet to be just right.
- If you tried balancing the washer and the level of it checks out, what is causing the noises and vibration of a machine that is not in balance? Well, this is typically what occurs when you ignore an unbalanced washing machine.
- If you can’t find the more common causes, then it is likely there is some damage to the internal parts already.
The screws, bolts, a belt, and shock absorbers that all go into spinning the tub of a washer will come loose or worn down from unbalanced loads or even just really rigorous use of the washer. As such, if you cannot find more obvious causes, then it is time to look to the internal workings that make the washer run.
Typically these problems come with other symptoms that can help you pinpoint where to look. A loose belt can come with a burning rubber smell or a loose screw can rattle around, causing distinct noise. Look for these small details when troubleshooting. This will help you know where you need to look to so you can prepare to make a repair.
: How to Balance a Washer That Vibrates Excessively